Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Knox County that provides these benefits to your business.

Here are the reasons you can depend on CyberSecureRIA to keep you and your business up and running:

Quick Response

Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

Reputable

CyberSecureRIA has been around since 2010, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.

Experienced

We hire only seasoned, professional technicians. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!

Business Savvy

We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your firm.

One Stop Shop

We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.

Proactive

Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.

Comprehensive Project Management

Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.

No Geek Speak

You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

100% Satisfaction Guarantee

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

FREQUENTLY ASKED QUESTIONS ABOUT CYBERSECURERIA

Q1: Why should an SEC - registered RIA choose CyberSecureRIA over other IT companies?

Because we’re not generalists — we’re built for RIAs. CyberSecureRIA has served SEC - registered investment advisers exclusively since 2010. Our solutions are tailored to your tools, regulations, and workflow. Key benefits include:

  • Industry focus (no law firms, no retail — just RIAs)
  • Flat - rate, transparent pricing
  • 30 - day money - back satisfaction guarantee

We know your environment and speak your compliance language.

Q2: How fast can CyberSecureRIA respond if something breaks?

We offer a one - hour emergency response guarantee. A live technician answers your call or ticket, and most issues are resolved remotely in minutes. No waiting, no downtime, no on-site delays.

Q3: Are CyberSecureRIA team members experienced with SEC - regulated firms?

Yes. Our staff includes only experienced IT professionals trained in SEC - specific compliance, security, and platform support. They receive continuous professional education and are vetted for expertise — not trainees or contractors.

Q4: Can CyberSecureRIA manage all our IT — or just certain parts?

We can do both. Most RIA clients opt for our all - inclusive IT management package, which covers:

  • Hardware, software, and cloud services
  • Vendor coordination and procurement
  • Website support, domain renewals, and licensing
  • Microsoft 365, Redtail, and Orion integrations

Your firm’s tech just works — securely and compliantly.

Q5: Will CyberSecureRIA explain technical issues in plain English?

Absolutely. No tech jargon, no acronyms without context. We explain everything clearly — what happened, why it matters, and how it affects your compliance or client experience.

Q6: Can CyberSecureRIA handle large - scale projects like cloud migrations or infrastructure upgrades?

Yes. We manage complex projects such as:

  • Office moves and cloud migrations
  • Server upgrades and compliance rollouts
  • Business continuity planning
  • Vendor coordination and third - party security reviews

Projects are scoped, delivered, and documented — on time and on budget.

Q7: What guarantees come with CyberSecureRIA’s services?

We stand behind our work. Every service agreement includes a 100% Satisfaction Guarantee. If you’re not completely satisfied within the first 30 days, we’ll refund your fees and cancel the contract — no questions asked.

Q8: How does CyberSecureRIA support SEC cybersecurity compliance?

Our IT services are built with compliance in mind. You get:

  • Secure network architecture
  • Multi - factor authentication and access control enforcement
  • Incident detection and response workflows
  • Automated logging and reporting
  • Written Information Security Programs (WISPs)
  • Documentation aligned with SEC audits and cybersecurity disclosures

Q9: What’s the first step to working with CyberSecureRIA?

Schedule a no - risk consultation. We’ll:

  • Review your current IT and security setup
  • Identify operational and compliance risks
  • Deliver a customized roadmap aligned with your SEC obligations and growth goals

You’ll walk away with clarity and a clear plan — whether you move forward with us or not.

Q10: Is CyberSecureRIA only for SEC RIAs or also for state-registered firms?

We primarily support SEC RIAs, but also work with state-registered firms that need enterprise-grade IT and compliance help.

Q11: Can we start with a partial service like help desk or monitoring?

Yes. While most clients use our full-service model, we offer flexible packages that grow with your firm.

Q12: How quickly can onboarding start?

Usually within 2–3 business days after consultation. Emergency fast-tracking is available. If not 2-3 business days after consultation we make it a priority to onboard at the earliest we can.

Q13: Does your service include cybersecurity insurance support?

Yes. We can help document controls and submit materials for cyber insurance applications and audits.