Our CEO - Jon Addington
FREQUENTLY ASKED QUESTIONS ABOUT US
Q1: When was CyberSecureRIA founded and why was it created?
CyberSecureRIA was founded in 2010 with a focused mission: to support SEC - registered RIAs with IT solutions designed for compliance, cybersecurity, and operational scalability. We saw that generalist IT providers couldn’t meet the complex demands of regulated advisory firms — and built CyberSecureRIA to fill that gap.
Q2: Who are the founders of CyberSecureRIA and what drives them?
CyberSecureRIA was founded by Jonathan Addington and his co - chief Tom Chitwood — a team that blends technical expertise with a deep understanding of SEC rules, adviser workflows, and business goals. Their philosophy is simple: listen first, then build systems that empower advisers to grow, stay compliant, and work securely from anywhere.
Q3: What types of clients does CyberSecureRIA serve?
We serve only SEC - registered and state - registered RIAs — from boutique firms to multi-office practices. Our clients rely on us for:
- Secure, cloud - based infrastructure
- Cybersecurity aligned with SEC Cybersecurity Risk Management Rules
- Proactive support and documentation for audits and exams
Trusted by RIA firms nationwide, we’re known for combining white-glove service with audit-ready technology.
Q4: What makes CyberSecureRIA’s IT and compliance approach different?
Here’s what sets us apart:
- RIA - only focus: We don’t serve law firms, manufacturers, or general businesses — just investment advisers.
- Transparent pricing: Every plan includes everything you need — no hidden charges, no upsells.
- Cloud - first design: Secure access from anywhere with encryption, MFA, and SEC - ready backup strategies.
- Built - in compliance: Every system we deploy is mapped to your regulatory obligations from day one.
We’re more than IT support — we’re your RIA’s compliance tech partner.
Q5: Do you support firms outside of financial services?
No. We are purpose-built for investment advisers only.
Q6: How does CyberSecureRIA support remote and hybrid RIAs?
We provide secure remote access tools, device management, email encryption, and platform integration—aligned with SEC cybersecurity requirements.
Q7: What’s your average client tenure?
Most of our clients stay for 5+ years. Many have been with us since our early years, thanks to reliable support and compliance-first delivery.
Q8: Where is your support team based?
Our U.S.-based team is fully remote and available 24/7 via phone, ticket, or remote desktop—optimized for fast turnaround and consistent quality.
IT that works for you
Started in 2010, CyberSecureRIA is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Knox County. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on CyberSecureRIA for complete IT services and support:
- We Are The Cybersecurity and IT Firm Founded For You
We founded CyberSecureRIA specifically to secure and support RIAs. The SEC compliance and regulatory burdens, and excruciating cybersecurity environment require you to partner with a technology firm made for you. We exist to secure SEC-registered RIAs, and keep them compliant with cybersecurity regulations. - We Are 100% Confident: Or Your Money Back
We’re the ONLY IT firm in the area that offers this bold guarantee because we’re confident you’ll be THRILLED with the level of support and service you receive. Hire CyberSecureRIA to be your new cybersecurity or IT company. If you are not over-the-top thrilled with our support, customer service, or problem-resolution by the end of the first 30 days, you can cancel your agreement and we’ll refund 100% of your services fees, no questions asked. We’ll also release you from any contract or project you hired us to deliver without penalties. You can try us out with NO financial risk. - We Know Your Tools and Vendors
We know your industry: we secure and support your integrated financial environment without killing your productivity. We don’t waste your time and money to learn your environment. We know your software (QuickBooks, Thompson Reuters, Sage, Redtail, etc.) and how you are required to work with other vendors (your Broker Dealer, underwriters, wholesalers, Smarsh, etc.) - We Help You Live Up To SEC CybserSecurity Standards
We know the SEC requiresments inside and out. You can be confident that that your firm will be both secure and compliant. - Batteries Included
Have you ever had a vendor promise that there would be no more fees, but then there were? We don’t surprise you with hefty fees later.
We promise to be 100% upfront with every recommendation we have for you. We think it is disingenuous to leave out core parts of the quote only to itemize them later. - We Are Cloud First
We were born in the cloud. The day we opened our doors we were cloud first, we bring that strategic advantage to all of our clients. You can work from wherever you want, securely, without the costly expenses of servers and other capital equipment.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, CyberSecureRIA is here to team up with you and your firm for expert support.
Our Mission
Our mission is to provide services and solutions that will enable your business to be more effective, efficient and profitable. We take pride in delivering services that exceed your expectations, are responsive, and are built on a foundation of trust and mutual respect.
FREE REPORT
What You Need To Know
About The SEC's Cybersecurity Rule
