Support Center

You have two secure ways to request help:

• Phone Support: Call us at 865.622.9304
• Online Ticket: Submit a request via the Support Center Form

This line is strictly for IT and cybersecurity issues. For billing, service inquiries, or general questions, please use our Contact Us page.

You’ll speak with a live technician — no automated menus. We’ll begin troubleshooting right away or escalate your issue internally. Support includes:

• Software or OS troubleshooting
• Network or firewall issues
• VPN and secure remote access
• Platform integrations like Microsoft 365, Orion, or Redtail

We aim to resolve issues remotely whenever possible for maximum speed.

Yes. Just complete the Support Center form with:

• Your name and firm name
• Contact details (phone and email)
• A brief description of the issue

You’ll receive a confirmation and prompt follow-up from a technician — usually the same business day.

Yes. You can also request our free resource:
“What You Need to Know About the SEC’s Cybersecurity Rule”
Available directly on the Support Center page.

It’s perfect for firms preparing for SEC exams or updating internal policies.

Please use this form only for technical support issues.
For topics like:

• Billing and invoicing
• Adding new services
• General questions or sales

Use our Contact Us page so we can route your request properly.

We aim to respond:

• Within 2 – 4 business hours for standard tickets
• Immediately for urgent calls

If it’s an emergency, we strongly recommend calling instead of emailing or submitting a form.